Frequently Asked Questions
Are you a locally owned business?
Yes. Marcia Renner is the owner of Senior Homecare by Angels in Cambridge/Kitchener-Waterloo/Guelph. Marcia grew up in Cambridge and raised her family here. She is involved with the daily operations.
What hours are you available?
Phones (519-653-8185) are answered 7 days a week from 8a to 10p and messages are returned within 24 hours. Our PSWs are available 24 hours a day, 7 days a week.
What geographic areas do you cover?
Senior Homecare by Angels provides service to clients in Cambridge, Kitchener-Waterloo, Guelph and surrounding areas. Please call to see if you are within our service area.
How quickly can services be provided?
Generally, services can be provided within a 48-hour period, and often the same day.
How do I start services?
Call us today. We will have our staff come to your home and conduct a free, no obligation assessment. We will then, at your direction, identify caregivers who have the skills, personality and availability to assist you. You then will be able to meet the caregiver and if you approve, they will begin working for you.
What if I need specific requirements that are out of the ordinary?
At Senior Homecare by Angels, we listen to your needs. We customize the care plan to meet your needs, whether it is for respite (as needed), regular daily/weekly schedule, overnight/day shifts or 24 hour care. We provide services wherever you need them, including private residences, nursing homes, hospitals, assisted living, etc.
Are your caregivers PSW's?
Many of our caregivers are PSWs (Personal Support Workers) or have other credentials. However, we feel that it is even more important that all of our caregivers are experienced. We make every effort to focus on maturity and personality, as well as credentials.
What are your hourly rates?
Please call the office at 519-653-8185. Rates vary for hourly or live-in service. Senior Homecare by Angels offers custom care plans that cover a full range of companion and personal assistance services to fit your needs.
What are our payment options?
We accept personal cheques, cash, e-transfer, VISA and MasterCard. Payment is usually
two weeks in advance of service, unless otherwise arranged or covered by an insurance plan.
Do you have a minimum number of service hours?
Yes. Our minimum visit is a one hour block.
Can I use my Long-Term Insurance plan?
If your plan provider approves of our services, we will assist in setting up the arrangements. Of course, you would be responsible for any deductible amounts or services not approved by your plan.
Do I sign a contract?
Senior Homecare by Angels does not use contracts. We use a Client Services Agreement, which details contact information, services desired, and an assessment of your needs.
Wouldn't it be better to find a caregiver on my own?
We offer our caregivers long-term, stable employment without the hassles of constantly seeking work opportunities. We offer you the benefits of screened and qualified caregivers backed by our agency. Additionally, Senior Homecare by Angels handles any unexpected caregiver problems that may arise. You never have to deal with the burden of finding substitutes or scheduling conflicts. Senior Homecare by Angels takes care of each caregiver's payroll taxes, tax reports, worker's compensation insurance, etc. These details and responsibilities can be overwhelming if you are considering finding and hiring a caregiver on you own.
How diverse is Senior Homecare By Angels? How can I find out more?
Senior Homecare by Angels is a network of non-medical, homecare franchises with locations throughout North America. Living Assistance Services based in Havertown, PA monitors franchisees to assure established guidelines and procedures are followed for best care practices; franchise operators follow these procedures to provide uniform care quality across the network. More can be learned about the national network and Living Assistance Services by exploring the corporate website at http://www.visitingangels.com.